Privacy Policy

1. Data processing performed by MÁV-START Zrt. Customer Service

1.1. Data processing by MÁV-START Zrt. in connection with complaints, reimbursement and compensation claims.

• List of partners (data processors) selling products of MÁV-START Zrt. (valid: June 15, 2023)

1.2. Data processing related to the operation of telephone customer service (MÁVDIREKT)

1.3. Privacy policy on data processing related to the enforcement of claims against fined passengers by MÁV-START Zrt.

1.4. Privacy policy on data processing related to the management of lost&found objects.

2. Data processing in connection with passenger transport services

2.2.Privacy policy on the data processing performed by MÁV-START Zrt. in connection with the issuance and verification of the solidarity ticket

2.3. Data processing in connection with the notification and fulfillment of special travel requests, especially in connection with ensuring the travel of people with reduced mobility.

3. Data processing related to camera surveillance, asset protection and asset security

3.1. Camera surveillance performed by MÁV-START Zrt. at the railway station, in the area open to public traffic, in the interior railway vehicles (on board and body cameras).

3.2. Camera surveillance on the ticket machine operated by MÁV-START Zrt.

3.3. Data processing in connection with the investigation of crimes committed against passengers' property

4. Data processing related to requests and notifications submitted to MÁV-START Zrt

4.1. Data processing related to the exercise of data subject rights and the fulfillment of requests

4.2. Data processing in connection with requests for information on data of public or data accessible on public interest

4.3. Data processing in connection with the reporting of ethical and other integrity-violating events

5. Data processing by MÁV-START Zrt. for communication and marketing purposes

5.1. Data processing related to the sending of MÁV-START Zrt.'s newsletter.

6. Privacy policy - other data processing

6.1. Data processing on the website operated by MÁV-START Zrt. (information on the use of "cookies").

6.2. General information related to the conclusion of contracts.

6.3. Information for individual data processings during the passenger service of MÁV-START Zrt.

6.4. Privacy Policy on data processing in connection with the questionnaire published by MÁV-START Zrt.

6.5. Privacy Policy on data processing in connection with entering the Premium lounge of MÁV-START Zrt.