1. Data processing performed by MÁV-START Zrt. Customer Service

1.1. Data processing by MÁV-START Zrt. in connection with complaints, reimbursement and compensation claims [1].

• List of partners (data processors) selling products of MÁV-START Zrt. [2] (valid: June 15, 2023)

1.2. Data processing related to the operation of telephone customer service (MÁVDIREKT) [3]

1.3. Privacy policy on data processing related to the enforcement of claims against fined passengers by MÁV-START Zrt.

1.4. Privacy policy on data processing related to the management of lost&found objects.

2. Data processing in connection with passenger transport services

2.2.Privacy policy on the data processing performed by MÁV-START Zrt. in connection with the issuance and verification of the solidarity ticket [8]

2.3. Data processing in connection with the notification and fulfillment of special travel requests, especially in connection with ensuring the travel of people with reduced mobility. [9]

3. Data processing related to camera surveillance, asset protection and asset security

3.1. Camera surveillance performed by MÁV-START Zrt. at the railway station, in the area open to public traffic, in the interior railway vehicles (on board and body cameras). [10]

3.2. Camera surveillance on the ticket machine operated by MÁV-START Zrt. [11]

3.3. Data processing in connection with the investigation of crimes committed against passengers' property

4. Data processing related to requests and notifications submitted to MÁV-START Zrt

4.1. Data processing related to the exercise of data subject rights and the fulfillment of requests [12]

4.2. Data processing in connection with requests for information on data of public or data accessible on public interest [13]

4.3. Data processing in connection with the reporting of ethical and other integrity-violating events

5. Data processing by MÁV-START Zrt. for communication and marketing purposes

5.1. Data processing related to the sending of MÁV-START Zrt.'s newsletter.

6. Privacy policy - other data processing

6.1. Data processing on the website operated by MÁV-START Zrt. (information on the use of "cookies").

6.2. General information related to the conclusion of contracts.

6.3. Information for individual data processings during the passenger service of MÁV-START Zrt.

6.4. Privacy Policy on data processing in connection with the questionnaire published by MÁV-START Zrt. [14]

6.5. Privacy Policy on data processing in connection with entering the Premium lounge of MÁV-START Zrt. [15]